Privacy Policy

At mjl99, we take your privacy seriously. This Privacy Policy explains what personal information we collect from players on our platform, why we collect it, how we use it, and the rights you hold over your own data. By accessing or using mjl99's website and services, you confirm that you have read and understood this policy in full.

This policy applies to all players who register and play on mjl99, including users from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and every other region of Bangladesh. We are committed to handling your data responsibly and maintaining the trust you place in us when you choose mjl99 as your preferred online casino and sports betting platform.

Information We Collect

Personal Information You Provide

When you register an account, make a deposit, withdraw winnings, or contact our support team, you may provide us with the following types of personal information:

• Full name, date of birth, and gender
• Contact details including email address and phone number
• Residential address within Bangladesh (city, district, postal code)
• Government-issued identification documents for account verification (KYC)
• Payment method details such as bKash mobile number, Nagad account, or Rocket wallet identifier

Automatically Collected Data

When you browse or interact with mjl99's platform, we may automatically collect certain technical and behavioural information, including:

• IP address, device type, browser type, and operating system
• Pages visited, session duration, and in-platform navigation patterns
• Game activity logs, wagering history, and transaction records

How We Use Your Information

mjl99 uses the personal information it collects strictly to operate and improve our platform and to keep your account safe. Specifically, we use your data for the following purposes:

• Account registration and identity verification in accordance with KYC requirements
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment partners
• Providing customer support and responding to account enquiries
• Sending transactional communications such as deposit confirmations and withdrawal receipts
• Detecting, investigating, and preventing fraudulent activity, bonus abuse, and security threats
• Improving the platform's features, game selection, and overall user experience through anonymised analytics

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects without your prior consent.

Sharing of Your Information

mjl99 does not sell, trade, or rent your personal information to outside parties. We may share your data with trusted third parties solely in the following limited circumstances:

• Payment processors and mobile wallet operators (such as bKash and Nagad) to complete financial transactions
• Technology service providers who host or maintain our platform infrastructure under strict data processing agreements
• Fraud prevention and anti-money laundering compliance partners who assist in maintaining platform integrity
• Regulatory or law enforcement authorities when we are legally required to disclose information to comply with applicable law

In all cases where we share your data with a third party, we require that party to handle your information with equivalent levels of care and confidentiality. We do not permit third parties to use your data for their own independent marketing purposes.

Cookies and Tracking Technologies

mjl99 uses cookies and similar tracking technologies to enhance your experience on our platform, keep you logged in between sessions, and understand how our website is used. A cookie is a small text file that is stored on your device when you visit our platform.

We use the following categories of cookies on our platform:

• Essential cookies — required for core platform functionality such as account login sessions and secure payment flows
• Analytics cookies — help us understand page visits, session lengths, and user interaction patterns in aggregate form
• Preference cookies — remember your language setting, display preferences, and favourite game categories

You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may prevent certain platform features from functioning correctly, including account login and payment processing.

Payment Data and Financial Privacy

mjl99 supports instant mobile wallet transactions via bKash, Nagad, Rocket, and Upay for players across Bangladesh. When you make a deposit or request a withdrawal, your payment details are transmitted directly to the respective payment processor using encrypted channels. mjl99 does not store your full bKash PIN, Nagad password, or Rocket mobile banking credentials on our servers.

Transaction records — including deposit amounts, withdrawal requests, and payment timestamps — are retained as part of your account history to allow dispute resolution and to comply with our financial record-keeping obligations. These records are accessible only by authorised mjl99 staff.

Data Retention

mjl99 retains your personal information for as long as your account remains active or as long as is necessary to fulfil the purposes outlined in this policy. If you close your account, we will delete or anonymise your personal data within a reasonable period, except where we are required by applicable law to retain certain records for a specified minimum period.

Financial transaction logs and KYC documentation may be retained for up to seven years following the closure of your account in line with standard financial compliance requirements. During this retention period, access to such data is strictly limited to authorised personnel only.

Your Rights Over Your Data

As a registered player on mjl99, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line 'Data Rights Request'.

• Right of Access — you may request a copy of the personal data we hold about you at any time
• Right to Rectification — if any information we hold about you is inaccurate or incomplete, you have the right to request a correction
• Right to Erasure — you may request the deletion of your personal data subject to our legal retention obligations
• Right to Restrict Processing — you may ask us to temporarily pause processing of your data in certain circumstances
• Right to Object — you may object to processing of your data for direct marketing or analytics purposes

We will acknowledge your data rights request within five business days and aim to resolve it within thirty days. In complex cases, we may extend this by a further thirty days and will notify you accordingly.

Security Measures

mjl99 employs a comprehensive set of technical and organisational security measures to safeguard your personal information from unauthorised access, disclosure, alteration, or destruction. These include 256-bit SSL/TLS encryption across all platform pages and payment flows, secure data storage with access logging, regular security audits, two-factor authentication support for player accounts, and a dedicated security team that monitors platform activity around the clock.

Despite these measures, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your mjl99 account and to never share your login credentials with anyone. If you suspect your account has been compromised, contact our support team immediately at [email protected].

Children's Privacy and Age Restriction

mjl99 is strictly an adult platform intended for players aged 21 and above only. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a player under 21 has registered on our platform, we will immediately suspend that account, delete all associated personal data, and void any outstanding balances or winnings. If you believe a minor has accessed or registered on mjl99, please notify us immediately at [email protected].

Changes to This Privacy Policy

mjl99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, platform features, applicable law, or industry standards. When we make material changes to this policy, we will update the 'Last Updated' date shown at the top of this page and, where appropriate, notify registered players by email.

Your continued use of mjl99 following the posting of any changes to this Privacy Policy will constitute your acceptance of those changes. We encourage you to review this policy periodically to stay informed about how we are protecting the information we collect.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way mjl99 handles your personal data, please contact our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and professionally.

Email: [email protected] — our team is available 7 days a week and will respond to all privacy enquiries within 48 hours of receipt. Please include your registered account username and a brief description of your request so we can assist you as efficiently as possible.